Please make sure your Axxess Card App is up to date! When the 2019 Directory ended on 12/30/19 a new version became available.
Android - 1.2.9
Apple - 1.2.6
If you are still not seeing Merchants then please delete the App & reinstall. As with most Apps, sometimes it needs a jolt to register the update.
If you are still unsuccessful, please let us know via by phone at (805) 884-0307, via email at firstname.lastname@example.org or thru Zendesk via our ticketing system & we will get back to you.