My Axxess Card App is not working - please help!

We apologize for any interruptions you are experiencing related to the use of your Axxess Card App. Here are a few troubleshooting options:

If your Axxess Card is activated:

• Log out & log back in
• Delete the App & reinstall 
• Update the Operating System in your phones settings
• Update your Axxess Card App (iOS 1.6.2 & Android 1.4.54)
• If using an Android, check for the most up to date version of the Play Store

If your Axxess Card is not activated:

• Create an account online or in the App in order to get your Card activated

If none of these options work, please contact us at [e-mail] or through our website or App via our Zendesk ticketing system and one of our Agents will be able to help you.