If you have a membership that you subscribed to through the App or Google Play Store, you need to manage that subscription through them as that is purchase from Apple/Google, not from Axxess directly. Here are the steps (depending on your device) to cancel or manage your subscription:
- Go to the Settings App.
- Tap your name, then “Subscriptions”.
- From there tap the subscription you’d like to cancel and follow the instructions.
- Open the Google Play app .
- At the top right, tap the profile icon.
- Tap Payments & subscriptions Subscriptions.
- Select the subscription or prepaid plan you want to cancel.
- Tap Cancel subscription.
- Follow the instructions.